Complaints Procedures

Apex Resources Limited actively strive to provide the best service possible. However, if for any reason you feel dissatisfied and wish to make a complaint about the service that you've received then please get in touch with the manager at the branch that you've been in contact with.

If you are unable to this, or you are dissatisfied with the response you received then please email: complaints@apexresources.net

Alternatively you can write to:                                    

Belinda Russell
Apex Resources Limited
The Technology Park
Colindeep Lane
NW9 6BX    
                                                                                                                                                                      

What to expect

We aim to deal with your complaint as quickly and efficiently as possible. As part of our procedure, we aim to:

  • We will deal with your query appropriately and in a respectful manner.
  • We will be fair and use information disclosed confidentially
  • We will respond to the complaint within 5 working days.